A picture is worth a thousand words so I find one of the most effective ways to provide support or communicate with you team is via a screenshot or recording. Show it, don’t say it. There are a lot of screen capture software on the market, some free, some chrome plug-ins. One that I continue to go to, year after year, is SnagIT from TechSmith. Easy to use, easy to edit, export, and you can take screen shots of long web pages (with scroll) and even record video with it. It does cost $49.95 which is a lot compared to free, but I’ve found it worth it, take a look!