May 12, 2018

🚀 Here are my best finds for a Tech Smart Boss this week - Issue #80

Updating old software code is like renovating a haunted house.

All it does is stir up crap. 👻 🐜

#Software #Development

2:52 PM - 25 Apr 2018

New Videos from Tech Smart Boss

How to Repurpose Audio and Podcast Content into Engaging Social Media Videos with SpareMin

I ran across SpareMin a few weeks ago and it promised to make it easy to convert my podcast content (http://soundcloud.com/techsmartboss) into shareable soci…

www.youtube.com

New Podcast from Tech Smart Boss

Episode 75: How to Keep Your Customers Informed Without Relying Solely on Email

Stream Episode 75: How to Keep Your Customers Informed Without Relying Solely on Email by Tech Smart Boss from desktop or your mobile device

soundcloud.com

Top Articles of the Week

Preparing for the GDPR: Collecting Consent | ActiveCampaign

Under the General Data Protection Regulation (GDPR), an organization must be able to justify each type of data processing activity it conducts, using one of six lawful bases of […]

www.activecampaign.com

Best Practices for Live Chat Support

Make your live chat work for your customers and your team by setting them up for success from the start.

www.helpscout.net

Your customers are irrational; here's how your marketing should catch up (according to science)

After thousands of experiments, scientific papers read only by the author’s parents and best-selling average-reader-friendly books, the scientific society has come to a troubling conclusion: people are irrational; and what’s even stranger - people are calculatably, predictably irrational.

awario.com

What the GDPR Means to Social Media Marketers

GDPR is one of the biggest regulations for businesses. Here are some benefits of the GDPR for your business and your customers and several key things to note for social media marketing.

blog.bufferapp.com

Cool Tech of the Week

This week’s Cool Tech of the Week is Kayako. I’ve talked about the importance of Customer Service and having a robust multi-channel help desk and knowledge article site in multiple podcasts and YouTube videos (check out this episode).

My software business migrated from HelpScout to Kayako over a year ago, primarily for the completeness of the Kayako solution. For a price that is aligned well to small businesses, they have a complete platform that includes, chat, email, social media channels, knowledge articles, customer portal, SLAs and automation, mobile app, and more.

Over the past year, I have seen them improve and grow so I finally decided to list them here as our Cool Tech of the Week. Check them out and see if they may be a good solution for your business.

Help Desk Software | Kayako Unified Customer Service Software

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!

www.kayako.com

That's it for this edition

Feedback? Suggestions? Email me at [email protected] and please, please, please, share the newsletter and www.techsmartboss.com with anyone else you may think will like it!

Did you enjoy this issue? Yes No

David Ferguson @techsmartboss

We curate the best articles on the web to bring you actionable ideas to grow your business via do-it-yourself technology (plus we make videos to show you how). Delivered once a week, Saturday at 10am.

If you don't want these updates anymore, please unsubscribe here.

If you were forwarded this newsletter and you like it, you can subscribe here.

Created with Revue by Twitter.

2201 Cooperative Way Drive Suite 600, Herndon, VA 20171