This week’s Cool Tech of the Week is Kayako. I’ve talked about the importance of Customer Service and having a robust multi-channel help desk and knowledge article site in multiple podcasts and YouTube videos (check out this episode
My software business migrated from HelpScout to Kayako over a year ago, primarily for the completeness of the Kayako solution. For a price that is aligned well to small businesses, they have a complete platform that includes, chat, email, social media channels, knowledge articles, customer portal, SLAs and automation, mobile app, and more.
Over the past year, I have seen them improve and grow so I finally decided to list them here as our Cool Tech of the Week. Check them out and see if they may be a good solution for your business.