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🚀 Here are my best finds for a Tech Smart Boss this week - Issue #80

Tech Smart Boss
David Ferguson
Updating old software code is like renovating a haunted house.

All it does is stir up crap. 👻 🐜

#Software #Development
New Videos from Tech Smart Boss
How to Repurpose Audio and Podcast Content into Engaging Social Media Videos with SpareMin
New Podcast from Tech Smart Boss
Episode 75: How to Keep Your Customers Informed Without Relying Solely on Email
Top Articles of the Week
Preparing for the GDPR: Collecting Consent | ActiveCampaign
Best Practices for Live Chat Support
Your customers are irrational; here's how your marketing should catch up (according to science)
What the GDPR Means to Social Media Marketers
Cool Tech of the Week
This week’s Cool Tech of the Week is Kayako.  I’ve talked about the importance of Customer Service and having a robust multi-channel help desk and knowledge article site in multiple podcasts and YouTube videos (check out this episode).
My software business migrated from HelpScout to Kayako over a year ago, primarily for the completeness of the Kayako solution.   For a price that is aligned well to small businesses, they have a complete platform that includes, chat, email, social media channels, knowledge articles, customer portal, SLAs and automation, mobile app, and more.
Over the past year, I have seen them improve and grow so I finally decided to list them here as our Cool Tech of the Week.  Check them out and see if they may be a good solution for your business.
Help Desk Software | Kayako Unified Customer Service Software
That's it for this edition
Feedback? Suggestions? Email me at [email protected] and please, please, please, share the newsletter and with anyone else you may think will like it!
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David Ferguson
David Ferguson @techsmartboss

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