View profile

šŸš€ Here are my best finds for a Tech Smart Boss this week - Issue #80

Revue
 
 
May 12 · Issue #80 · View online
Tech Smart Boss
David Ferguson
Updating old software code is like renovating a haunted house.

All it does is stir up crap. šŸ‘» šŸœ

#Software #Development
New Videos from Tech Smart Boss
How to Repurpose Audio and Podcast Content into Engaging Social Media Videos with SpareMin
www.youtube.com – Share
I ran across SpareMin a few weeks ago and it promised to make it easy to convert my podcast content (http://soundcloud.com/techsmartboss) into shareable sociā€¦
New Podcast from Tech Smart Boss
Episode 75: How to Keep Your Customers Informed Without Relying Solely on Email
soundcloud.com – Share
Stream Episode 75: How to Keep Your Customers Informed Without Relying Solely on Email by Tech Smart Boss from desktop or your mobile device
Top Articles of the Week
Preparing for the GDPR: Collecting Consent | ActiveCampaign
www.activecampaign.com – Share
Under the General Data Protection Regulation (GDPR), an organization must be able to justify each type of data processing activity it conducts, using one of six lawful bases of [ā€¦]
Best Practices for Live Chat Support
www.helpscout.net – Share
Make your live chat work for your customers and your team by setting them up for success from the start.
Your customers are irrational; here's how your marketing should catch up (according to science)
awario.com – Share
After thousands of experiments, scientific papers read only by the authorā€™s parents and best-selling average-reader-friendly books, the scientific society has come to a troubling conclusion: people are irrational; and whatā€™s even stranger - people are calculatably, predictably irrational.
What the GDPR Means to Social Media Marketers
blog.bufferapp.com – Share
GDPR is one of the biggest regulations for businesses. Here are some benefits of the GDPR for your business and your customers and several key things to note for social media marketing.
Cool Tech of the Week
This weekā€™s Cool Tech of the Week is Kayako.Ā  Iā€™ve talked about the importance of Customer Service and having a robust multi-channel help desk and knowledge article site in multiple podcasts and YouTube videos (check out this episode).
My software business migrated from HelpScout to Kayako over a year ago, primarily for the completeness of the Kayako solution.Ā  Ā For a price that is aligned well to small businesses, they have a complete platform that includes, chat, email, social media channels, knowledge articles, customer portal, SLAs and automation, mobile app, and more.
Over the past year, I have seen them improve and grow so I finally decided to list them here as our Cool Tech of the Week.Ā  Check them out and see if they may be a good solution for your business.
Help Desk Software | Kayako Unified Customer Service Software
www.kayako.com – Share
Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!
That's it for this edition
Feedback? Suggestions? Email me at david@techsmartboss.com and please, please, please, share the newsletter and www.techsmartboss.com with anyone else you may think will like it!
Did you enjoy this issue?
If you don't want these updates anymore, please unsubscribe here.
If you were forwarded this newsletter and you like it, you can subscribe here.
Powered by Revue
2201 Cooperative Way Drive Suite 600, Herndon, VA 20171